DCCTools Knowledgebase KB (wiTECH)

SUMMARY wiTECH has three vehicle connection strategies to identify a vehicle: the automatic identification process, the DealerCONNECT VIN-based identification process, and the manual year-body (YB) chooser process. ...

VEHICLES: 2007+ vehicles equipped with Next Generation Controller (NGC) ECU: NGC ISSUE: Flashing a NGC PCM results in an error message of “negative response 0x12 - 'Sub Function Not Supported / Invalid...

VEHICLES: 2007+ vehicles equipped with Global Powertrain Engine Controller (GPEC) ECU: GPEC ISSUE: Flashing a GPEC PCM may result in an error message of “negative response 0x12 - 'Sub...

VEHICLE: 2006 D1/DH 2500/3500 RAM 5.9L Cummins Diesel ECUs: Omron WCM (Wireless Control Module) Cummins ECM (Engine Control Module) CM849 ISSUE: After flashing (reprogramming) a...

VEHICLES: 2007-2009 Ram 2500/3500 6.7L Cummins ECU: CM2100 Cummins ECU ISSUE: A Cummins ECM may give a false successful flash message after a flash failure or if a flash session...

VEHICLE: 2012 JC (Journey) Rest of World (ROW) destination ECU: Telematics Gateway Radio (TGW) DESCRIPTION: Flashing a TGW ROW Radio...

VEHICLE: 2013 DS/DX (Ram Truck 1500) ECU: Body Control Module (BCM) DESCRIPTION: If the BCM ECU flash process is aborted, interrupted, or fails within approximately the first 6% of the flash reprogramming...

DESCRIPTION: This is not a wiTECH Application issue; it is an issue with the vehicle. The routine is timing out because a component is not responding. PROCEDURE/RESOLUTION: If you receive this error when setting the ride height on the...

DESCRIPTION When the 2014 (VF) Ram ProMasters arrive at dealerships, they must be taken out of Ship Mode before any prep can be performed. PROCEDURE Preferred Method: Using the wiTECH Diagnostic Extender, microPod II, and the...

Please follow the steps below to troubleshoot issues logging into the wiTECH Diagnostic Application: Verify that you can get online to www.dealerconnect.com Verify that the server selected for the wiTECH application log-in is set to...

A message was sent out to provide information regarding diagnostic tool requirements related to the servicing of Fiat brand vehicles. Diagnostic Tool Software The wiTECH Diagnostic Application supports the...

VEHICLE: 2007+ vehicles with 2.7L, 3.5L 3.7L, 3.8L, 4.0L 4.7L, 5.7L, or 6.1L engines using NGC4 PCM ECU: NGC4 (Next Generation Controller) DESCRIPTION: Flash process fails with message, "No...

Summary The immobilizer (key security) system on the 2014MY KL is brand new and the diagnostic support that goes with this new system has many changes. This document is meant to give an overview of the new system and the new diagnostic...

The DealerCONNECT System will transition to a new security implementation, “Proactive infrastructure-based security,” on or after Sunday, March 11th, 2012. In order to support the new security implementation in DealerCONNECT, your...

SUMMARY Key programming on the Ram ProMaster (VF) requires a 5-digit key code unique to the vehicle's VIN. The 5-digit key code can be obtained by a key code place card located in the glove box as shown below. If the...

ECU: PCM (Powertrain Control Module) Issue: After a PCM service part replacement, the vehicle's VIN must be written to the PCM. When attempting to write the VIN to the PCM, the wiTECH Diagnostic Application will...

Description: DealerCONNECT servers have been installed with new security certificates that may cause issues in wiTECH Diagnostic Application. User may see a Security Alert, which will read as follows: “Revocation information...

What Is the wiTECH Flight Recorder? The wiTECH Flight Recorder feature is intended to assist a technician in diagnosing hard-to-find or intermittent issues. wiTECH Flight Recorder can be set up to record user-selected data...

Cause: There are two possible reasons the 15-digit warranty code is not working within the wiTECH Diagnostic Application: Tech SID# is not registered within the Midtronics GR8 machine Midtronics machine needs to be...

Vehicles Affected: Any Vehicle ECU: Any Subject: DTC descriptions displaying as “Unknown”. - - Details: DTCs with an "Unknown" text description are valid DTCs that the ECU is setting, but without a text...

Manual Vehicle Identification Process - BF & VF

Next Generation Controller (NGC) Powertrain Control Module (PCM) Flash Process Failure: "Negative Response 0x12, 'Sub Function Not Supported / Invalid Format' Received from Security Request Download Request"

Global Powertrain Engine Controller (GPEC) Powetrain Control Module (PCM) Flash Process Failure: "Negative Response 0x12 - 'Sub Function Not Supported / Invalid Format' Received from Security Request Download Request"

When Flashing (Reprogramming) a 2006 DR (RAM 2500/3500) 5.9L Cummins CM849 Engine Control Module (ECM), the Wireless Control Module (WCM) Becomes Unresponsive

U1601 Electronic Control Unit (ECU) Application Software Code 1 Missing OR Corrupted After Flashing (Reprogramming) Cummins Engine Control Module (ECM)

Telemetics Gateway (TGW) Radio Flash (Reprogramming) Failure: “Negative Response 0x22 - 'Conditions Not Correct' Received from Start Routine by Identifier Request”

2013 DS/DX (Ram 1500) Body Control Module (BCM) Part Number Cannot Be Read When Attempting a Re-Flash After an Abort

2011-2012 WK (Grand Cherokee) Write Suspension Height Values Error: “Leveling Failed Due to ECU Reporting Invalid Value 0xA9”

Ram ProMaster (VF) - Releasing Vehicle from Ship Mode

wiTECH Application Sits on "Logging in" or Gives Error Message, "Unable to login!..." When Attempting to Log Into DealerCONNECT

Diagnostic Tool Requirements Related to Servicing FIAT Brand Vehicles

NGC4 PCM (Powertrain Control Module) Flash Process Fails with "No Response Received from Transfer Data Request"

2014MY KL Immobilizer System

wiTECH Software Update Is Required to Support the New Security Implementation in DealerCONNECT System

Ram ProMaster (VF) - Programming a Key

Programming the Vehicle Identification Number (VIN) to PCM using wiTECH Diagnostic Application Requires VIN to Be Written in CAPS

Security Alert pop-up and / “Validating VIN ….” message in wiTECH Diagnostic Application

wiTECH Flight Recorder

Unable to Validate the Midtronics 15-Digit Warranty Code Within the wiTECH Diagnostic Application

Unknown DTC’s in wiTECH Diagnostic Application